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231Data delivers secure and highly available server, storage and network solutions. We have expertise in the networking stack including best of breed hardware and software. We will also manage your networking equipment, so they are compliant and up to date with the latest firmware and security updates.
We understand that your IT infrastructure is critical to your business’s success. We can proactively monitor your systems and detect issues before they adversely affect your operations. We track our response times and mean time to resolution, and this allows us to constantly improve our service level to our customers. If an issue arises and we resolve it, we perform a root cause analysis to determine the cause of the issues and then put processes in place, so these issues do not re-occur.
Whether it is troubleshooting a sudden critical issue, deploying a workstation, or simply answering an IT question, we are always prepared to provide solutions. Our team members are required to constantly train in new technologies so they can provide our customers with the best possible service. Our agents are available 24×7 to provide your support.
We understand disaster can strike anytime. Our managed backup solutions provide on-premises and cloud backup solutions. Whether it is a single file, or an entire service, we can ensure protection against data loss and recover your systems so that you can continue with your business.